Privacy Policy
Privacy Policy
Effective as of: September 1, 2022
Last updated: April 2, 2024
Protecting your private information is our priority. This Statement of Privacy applies to http://www.thriverslane.com/, and Thrivers Lane LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Thrivers Lane LLC include http://www.thriverslane.com/. By using the Thrivers Lane LLC website, you consent to the data practices described in this statement.
COLLECTION OF YOUR PERSONAL INFORMATION
Thrivers Lane LLC will collect your personal information (and that of your travel companions) that is provided to us either directly by you, your employer, or your travel sponsor, as applicable, in order to provide you with the products and services you have requested. In most cases, it consists of your full legal name, address, email address, phone numbers, and credit card information. This information is used to complete the purchase or transaction. We may also collect your employer or sponsor's name, passport number, driver’s license or other government-issued identification number, date of birth, gender, arrival and departure locations and times, airline, hotel or car rental frequent loyalty numbers, seat preferences, known traveler and global entry number, and other related travel information.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email or text message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
USE OF YOUR PERSONAL INFORMATION
Thrivers Lane LLC collects and uses your personal information to operate and deliver the services you have requested. We reserve the right to send you transactional communications such as customer service texts and emails, appointment reminders etc in connection with the products or services you have purchased. We also consider the provision of general information to help you prepare for your trip e.g. advise on what to pack, the weather in your destination, reminders about passport validity rules etc etc, as transactional emails and reserve the right to send these to customers who have purchased products or services from us whose travel date has not yet passed.
Thrivers Lane LLC may also use your personally identifiable information to inform you of other products or services available from Thrivers Lane LLC and its affiliates.
Our emails and text messages provide users the opportunity to opt-out of receiving communications from us and our partners at anytime by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us or replying STOP to any text message.
Users who no longer wish to receive non-transactional communication from us (e.g. newsletter or promotional materials) may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail or replying STOP to any text message.
SHARING INFORMATION WITH THIRD PARTIES
Thrivers Lane LLC does not sell, rent or lease its customer lists to third parties.
However, if you request travel services from us, we do share your information with the following:
Travel Suppliers: We share your personal information as necessary with airlines, cruise lines, hotels, car rental companies, and other providers for whose services you have requested our assistance. We enter this information in a system, which passes it on to the travel suppliers.
Travel partners: We may share your name, email, phone and other relevant information with our partners to assist with marketing our products and services. You may unsubscribe from receiving future commercial email communications from us by clicking the “unsubscribe” link included at the bottom of any marketing emails. However, we reserve the right to send you transactional emails such as customer service communications in connection with the products or services you have purchased.
Successors: We do not sell or lease personal information or provide a list of our customers to third parties. However, if another entity acquires us or all (or substantially all) of our assets, the information we have about you will be transferred to and used by this acquiring entity. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.
Others: We may also share your information to protect and defend our rights and property.
Thrivers Lane LLC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Thrivers Lane LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Thrivers Lane LLC, and they are required to maintain the confidentiality of your information.
Thrivers Lane LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Thrivers Lane LLC or the site; (b) protect and defend the rights or property of Thrivers Lane LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Thrivers Lane LLC, or the public.
OPT-OUT OF DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
In connection with any personal information, we may disclose to a third party for a business purpose, you have the right to know the categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, email hello [at] thriverslane.com
TRACKING USER BEHAVIOR
Thrivers Lane LLC may keep track of the websites and pages our users visit within Thrivers Lane LLC, in order to determine what Thrivers Lane LLC services are the most popular. This data is used to deliver customized content and advertising within Thrivers Lane LLC to customers whose behavior indicates that they are interested in a particular subject area.
AUTOMATICALLY COLLECTED INFORMATION
Thrivers Lane LLC may collect other information, such as your IP address, search terms, and site pages when you visit us online. The technologies we use for this automatic data collection may include cookies and log data. We may use Google Analytics, which collects the cookie data. Go to https://policies.google.com/technologies/partner-sites for an explanation of how it collects and uses data. By using our website, you consent to our use of cookies.
We may also use IP addresses to identify a visitor when we feel it is necessary to enforce compliance with our website’s Terms and Conditions, or to: (a) fulfill a government request; (b) conform with the requirements of the law or legal process; (c) protect or defend our legal rights or property, our website, or other users.
USE OF COOKIES
The Thrivers Lane LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Thrivers Lane LLC pages, or register with Thrivers Lane LLC site or services, a cookie helps Thrivers Lane LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Thrivers Lane LLC website, the information you previously provided can be retrieved, so you can easily use the Thrivers Lane LLC features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Thrivers Lane LLC services or websites you visit.
LINKS
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
SECURITY OF YOUR PERSONAL INFORMATION
Thrivers Lane LLC secures your personal information from unauthorized access, use, or disclosure. Thrivers Lane LLC uses the SSL Protocol method. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, which is the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
RIGHT OF DELETION
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
CHILDREN'S ONLINE PRIVACY PROTECTION ACT (COPPA)
You must be 18 years old or older to agree to this Privacy Policy to gain access to our Website. In compliance with COPPA (Children’s Online Privacy Protection Act.), this Website is not for use by those under the age of 13 or those under the age of 18 without parental consent. We do not knowingly collect personal information from children under the age of 13, nor do we specifically market to children under the age of 13 outside booking travel documents.
The Children’s Online Privacy Protection Act (COPPA), enforced by the Federal Trade Commission, sets forth requirements of websites and online services to protect children’s safety and privacy. If you are under the age of 13, do not send us any personal information. We encourage parents to continually monitor their children’s internet usage. If we learn that we have unknowingly collected or received personal information from a minor under the age of 13, we will delete this information, and/or attempt to obtain parental consent. If you are a parent and you have questions regarding our data collection practices, please contact us using the information provided at the end of this Statement of Privacy.
OPT-OUT & UNSUBSCRIBE FROM THIRD PARTY COMMUNICATIONS
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Thrivers Lane LLC by contacting us here:
Email: hello [at] thriverslane.com
E-MAIL COMMUNICATIONS
From time to time, Thrivers Lane LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Thrivers Lane LLC, you may opt out of such communications by emailing hello [at] thriverslane.com
EXTERNAL DATA STORAGE SITES
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
CHANGES TO THIS STATEMENT
Thrivers Lane LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our website, and/or by updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
CONTACT INFORMATION
Thrivers Lane LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Thrivers Lane LLC has not adhered to this Statement, please contact Thrivers Lane LLC at:
Thrivers Lane LLC
Email Address: hello [at] thriverslane.com